CANCELLATION POLICY

Cancellation can be done within 24 hours or before dispatching parcel.

No cancellations will be accepted after 24 hours of the order being placed.

 EXCHANGE & REFUND POLICY

If Customer receive product in perfect condition, however in case, customer is dissatisfied with the order item(s) & want Exchange or Refund then,

• As a company policy we do not provide refund / return on any product once sold
• Once the item is sold, the product can only be exchanged for a different size or replacement in an upper or same price value product
• In Case of Exchange, contact us with your invoice no. within 3 days of delivery via Email: support@zibaa.in
• Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange
• Customer has to send it back to our address, we don't provide pickup service for exchange
• Please ensure that you dispatch the items for exchange via reputed courier agencies only because ZIBAA shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer. • Exchange is allowed once per order.
• We will send exchanged product only after receiving old product.
• If Customer request that he/she want pickup facility for exchange, we will check if Pickup courier service is available there. If we arrange pickup, then INR 200 per piece will be extra charge for pickup. If Courier service is not available, customer has to send it back. ZIBAA will not be liable for it.
• If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, ZIBAA will not be liable to any claim or exchange the product.

DAMAGED / WRONG PRODUCTS (Opening video must required)

• Please make opening video. We dispatch parcel after quality check so we don’t consider product in damaged/wrong product category without opening video.
• Opening Video will not be considered if We find that parcel is already opened or Only Partially Package is shown in video or customer make video after taping parcel (we don’t use any kind of tape).
• Contact us with your order no. immediately within 2 days of delivery on Whatsapp +91 8130709842 or Email: support@zibaa.in
• We try to arrange to pick-up parcel from your side with our courier partner if pickup service available. But In case, if service is not available, customer has to send it back to our address.
• Refundable Amount = Order Amount + Shipping Cost upto Rs.100 (In Case Customer is sending)
• You will get refund in 24-48 hours of receiving product by UPI or ACCOUNT TRANSFER.
• No return fee will be charged in the case of damaged products.

Not Eligible for Damaged Products

We do not consider product as damaged,

• If the outfit doesn't suit you or you don’t like the outfit for some reason
• If you don't like fabric quality/texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different due to variety of printing process.
• For any small issues like tassels pulled, (as that might happen during transit of the product. You can easily fix it) or minor embroidery variation (like little roughness, uneven details) it's the beauty of hand embroidered piece. It comes with little uneven finish and look traditionally hand crafted.
• For Colour Variations as 10-12% colour difference depends on the screen resolution and lights.
• For -/+5% variation comes in size, will not be considered as damaged product.

Exceptions / non-returnable items

Shipping & Delivery Policy

We provide free delivery across India on all of our merchandise!

Orders are typically shipped out 1-3 business days after the buyer places the order.

Unusual events might, however, cause delays that last longer than expected. You can get in touch with us if there is a delay (product not shipped out within the anticipated time frame).

We ship through reputable logistics providers to make sure the product gets to you quickly and in good condition.

Order tracking is available here. If you have an urgent question, send us an email at support@zibaa.in, and a member of our staff will get back to you right away.

You can track your order by entering your order number / tracking number here: https://www.zibaa.in/apps/track123

*Note: Public holidays, Saturdays, and Sundays are not regarded as working days for regular delivery.

Should You Hand Wash Or Dry Clean Your Chikankari Kurta?

Read the tag on every Chikankari item you buy. If it
says "dry clean," please choose that. If not, you should always wash your Chikankari garment by hand. The cloth and needlework will not be damaged by this gentle process. Always put on cold water when you want to wear a Chikankari garment or palazzos. Do not use your hands to rub the clothes.

Mild Cleansers
If you don't want the cloth to lose its shine or the stitching to fade, use a light detergent or baby shampoo. 

Clean Spots
Mix some light soap with a soft brush, and then gently use it to clean any stains on a Chikankari piece of clothing.

Stay out of direct sunlight
Chikankari Kurtis and palazzos should not be dried in full sunlight after being washed because they can fade. Choose to dry in the shade instead.

Tips for Storing: Don't Hang
Your Chikankari kurta doesn't need hangers; just fold it up and put it away. If you hang the stitching, it might get stretched or warped. 

Use cloth bags to store the garments
Use a linen or cotton bag to store your Chikankari garment.
This lets the fabric breathe and keeps bugs and wetness out of the clothing.

Keep the silica packets
Put some silica gel packets inside the storage area to keep wetness out, especially if you live in a hot area. 

Ironing and Moving Things
The iron should not be too hot

If you want to iron, you should always use low heat. To iron, always start from the back.Too much heat can damage the needlework and the fabric.

 Iron inside out
As a safety measure, flip the kurta inside out and iron it. For extra safety, you can put a thin cotton cloth over the kurta while you iron it.

Taking Care of Stains
Do not rub the area of your Chikankari kurta that is damaged if it gets dirty. Instead, use a little water to dab it. If you have spots that won't come out, you should get them cleaned by a professional instead of trying to do it yourself.

 Summary
The history, art, and style of Chikankari kurtas are all mixed together. As long as you take good care of them, they can last for years and years. Spending time taking care of your kurta not only makes it last longer, but it also protects the artistry that went into making it.

1. Every piece is hand embroidered & unique. Hence, embroidery may differ per piece.
2. Color may slightly vary due to photographic lighting. Fabric and style are consistent.

Manufactured in Lucknow, Uttar Pradesh