Returns & Exchange Policy

Returns & Exchange Policy

At Zibaa, every outfit is thoughtfully handcrafted by skilled artisans in Lucknow. We want you to love your purchase, and if something isn't quite right, we're here to help make it right.

Please read our Returns & Exchange Policy below.

Size Exchange

Please refer to size chart mentioned on each product page before confirming your order. In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, we offer one complimentary size exchange per order within 7 days of delivery, subject to the following conditions:

  • The product must be unused, unworn, unwashed and in its original condition.

  • All original tags, packaging and accessories must be intact.

  • The requested size must be available in stock.

  • Exchange requests should be raised within 7 days of receiving the order.

Where pickup service is available, we will arrange a reverse pickup. In locations where reverse pickup is unavailable, customers may be required to courier the product to our warehouse. Our support team will guide you through the process.

Please note that only one size exchange is allowed per order.

Returns

We understand that shopping online can sometimes be uncertain. If you wish to return an unused product, you may request a return within 3 days of delivery.

Returns are accepted only if:

  • The product is unused, unworn and unwashed.

  • All original tags and packaging are intact.

  • The product shows no signs of use, perfume, stains, alterations or damage caused after delivery.

Once the returned product passes our quality inspection, you may choose one of the following:

  • Zibaa Store Credit for the full product value (valid for 6 months), or

  • Refund to the original payment method, after deduction of a ₹299 processing fee per returned item to cover reverse logistics and payment processing costs.

Shipping charges, COD charges and any additional service charges (if applicable) are non-refundable.

Sale & Promotional Orders

Products purchased during sitewide sales, clearance sales or promotional events are eligible for a size exchange (subject to availability). A pickup and shipping fee of Rs. 299 will be applicable. These products are not eligible for cash refunds.

Eligible returns for sale items will be issued as Zibaa Store Credit, valid for 6 months from the date of issue.

Products marked as Final Sale, Clearance, or Non-Returnable on the product page are not eligible for return or exchange unless they are received in a damaged, defective or incorrect condition.

If multiple promotional offers are applied to an order (such as free gifts, complimentary products or bundle discounts), all promotional items must also be returned in their original condition if the return causes the order to no longer qualify for the offer. If the complimentary item is not returned, its applicable value may be deducted from the refund or Store Credit.

Damaged, Defective or Incorrect Products

If you receive:

  • a damaged product,

  • a manufacturing defect,

  • an incorrect item, or

  • an item with missing components,

please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or provide a full refund at no additional cost.

To help us resolve your request quickly, we recommend recording a short unboxing video while opening your parcel. Although not mandatory, it helps us investigate claims much faster.

Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, altered or damaged after delivery.

  • Products returned without original tags or packaging.

  • Products purchased during clearance or final sale promotions (unless damaged or incorrect).

  • Gift cards or promotional items.

Quality Inspection

All returned products undergo a quality inspection upon reaching our warehouse.

If the product does not meet the eligibility conditions mentioned above, the return or exchange request may be declined, and the product will be shipped back to the customer.

Refund Timeline

Once the returned product successfully passes quality inspection:

  • Store Credit / Exclusive Website Coupon will be issued within 24 hours.

  • Refunds to the original payment method will be processed within 5 - 7 business days. The actual credit timeline may vary depending on your bank or payment provider.

How to Raise a Request

To initiate a return or exchange, please contact us within the applicable time period through:

Email: support@zibaa.in

WhatsApp: +91-8130709842

Please include:

  • Your Order ID

  • Your registered mobile number

  • The reason for your request

  • Clear photographs (if reporting damage or a defect)

Our customer support team will assist you throughout the process.

Important Notes

  • One complimentary size exchange is allowed per order.

  • Returns and exchanges are accepted only after our quality inspection.

  • Products showing signs of use, washing, stains, perfume, alterations or damage after delivery will not be accepted.

  • Zibaa reserves the right to refuse returns or exchanges in cases of suspected misuse or repeated abuse of the policy.

Thank you for choosing Zibaa. We truly appreciate your trust and look forward to serving you again.